Postmortem -
Read details
Nov 7, 09:14 CET
Resolved -
This incident has been resolved.
Nov 5, 12:12 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 5, 12:04 CET
Update -
We are continuing to work on a fix for this issue.
Nov 5, 12:03 CET
Update -
The database was recovered and the server is working correctly again.
Any licensing issue should no longer occur.
Nov 5, 12:03 CET
Update -
The database rollback is still in progress. According to database progress information, the recovery should be finished in 40 minutes.
We expect a complete return to normal operation after 11:00 AM UTC (12:00 AM CET - Central European Time)
We will provide a full postmortem analysis of the problem later today or tomorrow.
Nov 5, 11:28 CET
Update -
We are still in progress of applying a rollback to our database.
We are now expecting the database to be working again and the server to be fully functional around 10:20 AM UTC (11:20 AM CET - Central European Time).
Nov 5, 10:42 CET
Identified -
We are currently applying a rollback to our database.
We are expecting the database to be working again and the server to be fully functional around 9:38 AM UTC (10:38 AM CET - Central European Time).
Nov 5, 10:10 CET
Update -
Due to server error, licensed player or composer could not start properly. This was fixed. at 8:50 AM UTC (9:50 AM CET - Central European Time).
Paid player and composer can be restarted again.
Please note that it is currently not possible to activate new licenses.
We are currently continuing our investigation.
Nov 5, 09:56 CET
Investigating -
we are currently investigating
Nov 5, 09:20 CET