Intuiface
All Systems Operational

About This Site

The status of all cloud-hosted Intuiface services can be found here. Outage and troubleshooting progress will be announced on the Intuiface Twitter feed, https://twitter.com/Intuiface.

Management Console Operational
90 days ago
99.91 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
Charts & Dashboards Operational
90 days ago
100.0 % uptime
Today
Web Triggers ? Operational
90 days ago
100.0 % uptime
Today
API Explorer Operational
90 days ago
99.92 % uptime
Today
Interface Asset services Operational
Weather ? Operational
System Information - GeoIP ? Operational
Twitter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019
Postmortem - Read details
Nov 7, 10:14 CET
Resolved - my.intuiface.com is now available.
Free and paid Composers and Players can be launched again.

We will monitor our servers in the following hours and days to prevent a future occurrence of this issue.
Nov 5, 15:27 CET
Investigating - my.intuiface.com is currently unavailable.
Free Player and Composer cannot be launched.

Paid Player and Composer continue to work properly.
Nov 5, 14:36 CET
Postmortem - Read details
Nov 7, 09:14 CET
Resolved - This incident has been resolved.
Nov 5, 12:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 12:04 CET
Update - We are continuing to work on a fix for this issue.
Nov 5, 12:03 CET
Update - The database was recovered and the server is working correctly again.
Any licensing issue should no longer occur.
Nov 5, 12:03 CET
Update - The database rollback is still in progress. According to database progress information, the recovery should be finished in 40 minutes.

We expect a complete return to normal operation after 11:00 AM UTC (12:00 AM CET - Central European Time)

We will provide a full postmortem analysis of the problem later today or tomorrow.
Nov 5, 11:28 CET
Update - We are still in progress of applying a rollback to our database.
We are now expecting the database to be working again and the server to be fully functional around 10:20 AM UTC (11:20 AM CET - Central European Time).
Nov 5, 10:42 CET
Identified - We are currently applying a rollback to our database.
We are expecting the database to be working again and the server to be fully functional around 9:38 AM UTC (10:38 AM CET - Central European Time).
Nov 5, 10:10 CET
Update - Due to server error, licensed player or composer could not start properly. This was fixed. at 8:50 AM UTC (9:50 AM CET - Central European Time).
Paid player and composer can be restarted again.
Please note that it is currently not possible to activate new licenses.

We are currently continuing our investigation.
Nov 5, 09:56 CET
Investigating - we are currently investigating
Nov 5, 09:20 CET
Completed - The scheduled maintenance has been completed.
Nov 5, 08:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:15 CET
Scheduled - Tuesday, 5-November from 6:15AM to 7:15AM UTC, there is a potential for performance degradation of some Intuiface cloud-hosted services due to a scheduled maintenance. These cloud-hosted services are expected to remain online and the maintenance should require no more than an hour.
Nov 4, 09:18 CET
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.