The operating system for our AWS-based production servers was upgraded unexpectedly at 1am CET on 28-Oct, triggering a reboot of the servers hosting the my.intuiface.com web server. Communication between the my.intuiface.com web server and the AWS load balancer failed to work following the reboot due to a faulty web server configuration, causing the general unavailability of all my.intuiface.com services, including new license activation, access to all dashboards, license purchases, etc. We identified the issue (bad server configuration), and its fix was applied at 8:30am CET.
Our server upgrade procedure is under review and will be enhanced to prevent unexpected production server upgrades and configuration issues.